What does Privacy mean for me?

Privacy is important to us and to our clients.  We are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) including the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.

Privacy laws ensure that you, our client, understand what information we, your financial planner and his/her licensee, hold about you, how we use that information and to whom we are likely to disclose that information.  In addition, it reinforces our commitment to keeping your information up to date and secure.  This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What type of personal information about me does Advice Evolution collect and hold?

As a provider of financial services, we collect and hold information about you that is both relevant and necessary in order for us to provide you with those services.  The types of information we hold depends on the services provided and may include information about your identity, personal objectives, financial position, health, lifestyle and financial plan.  We will always endeavour to obtain information about you directly from you.

How does Advice Evolution use my personal information?

Our primary purpose in collecting information about you is to understand your needs and provide you with appropriate financial advice and services.  Your information is used to develop your financial plan which will serve as a basis for product selection and regular performance review.  In order to achieve this, we may need to appoint another authorised representative within the Licensee to manage your financial needs and services.  From time to time, we may use your information in order to assess and bring to your attention other products or services that may be relevant to your financial plan.  We will usually provide some or all of this information to our product and services suppliers.  Some of these companies may be located outside Australia.

What is a Licensee?

A Licensee is a holder of an Australian Financial Services License issued by ASIC.

Who does Advice Evolution disclose my personal information to?

Your information is only disclosed to other parties as are necessary for us to provide our services to you.

Other parties may include fund managers, life companies, other Licensees and related parties who provide services to us.  In certain situations, some of the parties that we share information with may be located in, or have operations in, other countries.  This means that your information might end up stored or accessed in overseas countries, including countries within the European Union, New Zealand, and The Philippines.  When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.  In all such cases, we commit to making reasonable enquiries to ensure that these organisations comply with their local privacy legislation where such legislation is comparable to the Australian legislation and to comply with the key components of Australian Privacy legislation in cases where their local legislation is considered inadequate or non-existent.  In addition, we will disclose your information where we are required to by law.

How do I get access to the personal information Advice Evolution holds about me?

You may request access to the information we hold about you by contacting your Financial Planner or Advice Evolution directly.  Upon receipt of your request, we will endeavour to service your request as fully and as quickly as possible.  In some circumstances, access to your information or parts thereof may not be possible.  If this is the case, we will inform you as to why and, where practicable, make alternative arrangements.  Depending on the requirements, as fee may be charged to service requests.

How do I make a complaint?

If you have any complaints about the services provided to you, you should take the following steps:

1. Contact your financial adviser and tell them about your complaint

2. If your complaint is not satisfactorily resolved within three days, please contact Advice Evolution Pty Ltd on (02) 9997 6787 or put your complaint in writing and send it to:

Advice Evolution Pty Ltd
Attention: Complaints Case Manager
Advice and Licensing
Suite 302, 20 Bungan Street,
MONA VALE  NSW  2103

Advice Evolution Pty Ltd will try to resolve your complaint quickly and fairly.

3. If your complaint has not been resolved satisfactorily, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001